Privacy Policy

Effective date: October 8, 2025

LoadMee Logistics Private Limited ("us", "we", or "our") operates www.loadmee.com and provides logistics services through our mobile application. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information from you when you use our services or interact with our website. This information may include:

  • Personal Information: Name, email address, phone number, and other contact information.
  • Payment Information: Billing address and payment card details.
  • Booking Details: Information about your booked services, pickup, and delivery locations.
  • Location Information: GPS-based location data when using our mobile application. This data is collected to:
    • Track parcels in real time and display their current location for transparency and delivery assurance.
    • Provide accurate route guidance to pickup and drop-off locations.
    • Optimize delivery routes to ensure timely and efficient service.
    Location data is only used while the service is active and is not shared with unauthorized third parties.
  • Usage Data: Information about how you use our services and interact with our website.

How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and improving our services.
  • Processing your bookings and payments.
  • Sending service-related notifications and updates.
  • Analysing usage trends and improving user experience.
  • Communicating with you about promotions, offers, and updates (if you opt-in).
  • Complying with legal obligations and resolving disputes.

Information Sharing

We may share your personal information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.
  • Consent: With your consent, we may share your information for specific purposes.

Your Choices

You have the right to:

  • Access and update your personal information.
  • Opt-out of marketing communications.
  • Delete your account and personal data (subject to legal requirements).
  • Limit location tracking through your device settings.
  • Object to the processing of your data for certain purposes.

Security

We take security measures to protect your personal information from unauthorized access and misuse. However, no method of data transmission is entirely secure, and we cannot guarantee its absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under this age.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@loadmee.com or call us at 96445-44464.